How is AI used in ITSM? 03 July 2026 AI is used in IT service management to classify tickets, suggest responses, power chatbots, and surface knowledge. Learn how AI…
Benefits and risks of AI in ITSM 30 June 2026 AI in IT service management can make a real difference, but only when the right tooling is in place. Learn…
The (knowledge) base for AI success 29 June 2026 Read why our upcoming product launch hands you all the tools you need to make sure your knowledge base works…
Human-in-control AI: how to use AI without losing oversight 26 June 2026 Human-in-control AI is a way of using AI in service management that keeps your team in charge of decisions. Learn…
Built-in AI vs third-party AI integrations in ITSM: differences and how to choose 23 June 2026 Built-in AI vs third-party AI integrations in ITSM: differences & how to chooseBuilt-in AI is included in your ITSM platform;…
What is AI? And how does it impact service management? 19 June 2026 Artificial intelligence (AI) is technology that performs tasks usually associated with human thinking. Learn what AI is, how it works,…
What’s New in TOPdesk: our May 2026 update 11 May 2026 Discover all that's new in TOPdesk: new TOPdesk app in Microsoft Teams, the refreshed SSP, new AI features, and more...
What’s New in TOPdesk: our February 2026 update 11 February 2026 Discover all that's new in TOPdesk: the new Reporting Hub, improved asset overview, and much more...
How ready is the British IT department (and what support does it need) for the future? 14 January 2026 British IT departments are at a crossroads. Learn how AI can help build future-proof, people-driven, and more strategic IT teams....
AI and automation in the British workplace: how mature are we, really? 02 January 2026 Discover how mature AI adoption is in the UK workplace and how IT automation is reshaping productivity, accuracy, and employee…
What Is an IT Incident Report? A Complete Guide 04 December 2025 Learn why IT incident reports are vital for documenting, resolving, and preventing IT issues. Discover what to include and how…
What’s New in TOPdesk: our November 2025 updates 26 November 2025 Discover all that's new in TOPdesk: centralize your email designs, try out the new Self-Service Portal, and much more...
Britain goes AI: UK ranks at the top of European countries embedding AI 07 November 2025 Britain tops the AI adoption charts — but there’s still work to do. Discover how UK IT teams are shaping…
How internal IT ticketing systems improve ticket routing for HR and facilities 06 November 2025 A purpose-built internal IT ticketing system like TOPdesk streamlines workflows, reduces downtime, and supports cross-departmental service delivery....
Understanding service desk tiers: A guide to Tier 0 through Tier 3 30 October 2025 Learn how tiered support models improve IT efficiency by aligning requests with the right expertise, reducing response times & enhancing…
What’s New in TOPdesk: our September and October 2025 updates 28 October 2025 Discover all that's new in TOPdesk this month. From finding your extensive changes on the Task Board, to directly pasting…
The Asset Management Process: A Complete Guide for Businesses 21 October 2025 We’ll explore what an asset management process is, why it matters, how it works in TOPdesk, and how to perfect…
The benefits of incident response plans in cybersecurity 17 October 2025 Discover the benefits of an incident response plan and how it can enhance your organization's security and resilience. Learn more…
Service desk best practices that power high-performing ITSM operations 16 October 2025 Learn top service desk best practices to streamline your team’s workflow, reduce response times and improve support — get actionable…
What does an IT service desk do? Breaking down modern responsibilities 06 October 2025 Explore what an IT service desk really does, including roles and responsibilities. Empower your support team with clear guidance and…
Bridging the gap: how ITSM and cybersecurity work together 03 October 2025 Learn how ITSM and cybersecurity go hand in hand. Explore the essential intersection between IT service management and security in…
AI-assisted service management: transitioning from reactive to proactive service delivery 30 September 2025 AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....
Getting NIS 2 ready: how ITSM tools can facilitate compliance 26 September 2025 Discover how NIS 2 compliance ITSM tools can simplify your organization's adherence to NIS 2 requirements in our insightful blog…
The essential ITSM features that power modern service desks 25 September 2025 Discover the key ITSM features that improve service delivery, reduce costs, and enhance user experience. Learn what to look for…
Help desk vs. service desk: What’s the real difference? 18 September 2025 Understand the difference between a help desk and a service desk — their scope, strategy, and where your organization fits…
Top Enterprise Service Management tools for better shared services 11 September 2025 Learn what Enterprise Service Management is, how it differs from ITSM, and which ESM tools improve service delivery and collaboration…
What is AI Automation? 04 September 2025 AI automation combines artificial intelligence with ITSM automation to streamline workflows, reduce manual effort, and deliver smarter, faster service....
Cybersecurity and Asset Management: The overlooked pillar of IT security 28 August 2025 Unpack why a comprehensive IT asset inventory, real-time visibility, and asset lifecycle tracking are essential to protecting your business &…
What’s New in TOPdesk: our July and August 2025 updates 27 August 2025 Discover all that's new in TOPdesk this month. From filtering the Task Board on multiple assignees, to importing from Active…
Best IT ticketing systems in 2025: How to choose the right one for your team 14 August 2025 Discover the best IT ticketing systems with our comparisons to find the right fit for your team’s needs and growth…
How ITSM automation transforms your IT service desk 31 July 2025 Discover how ITSM automation improves efficiency, reduces manual work, and empowers your team to deliver faster, smarter services across your…
TOPdesk vs BMC: an honest ITSM software comparison 17 July 2025 Compare BMC vs TOPdesk. Learn how both tools stack up in terms of setup, reporting, integrations, customer support, and pricing....
Driving cross-departmental collaboration through Enterprise Service Management 03 July 2025 Cross-departmental collaboration doesn’t happen by accident. Find out how ESM breaks down siloes and improves services across IT, HR, Facilities…
What’s New in TOPdesk: our June 2025 updates 30 June 2025 Discover all that's new in TOPdesk: the new data management dashboard, our AI beta programme, and more....
How to responsibly manage your data in TOPdesk—without the manual work 30 June 2025 Discover how to responsibly manage your data in TOPdesk with these new data management and clean-up features....
The funniest IT service desk memes 26 June 2025 From WiFi woes to keyboard mishaps, check out the funniest IT service desk memes that capture the chaos of tech…
Smarter incident management: examples of service desk automation 19 June 2025 Discover real-world examples of service desk automation and how ITSM tools streamline ticket routing, incident prioritization, and SLA tracking....
ITSM software comparison guide: know when to switch and what to choose 12 June 2025 Explore our full ITSM software comparison guide to learn when to switch platforms and how to choose the right tool…
TOPdesk vs Ivanti: which ITSM solution best fits your needs? 05 June 2025 Comparing Ivanti vs TOPdesk? Understand how these ITSM solutions stack up in terms of customization, setup time, ITIL alignment and…
How rising customer expectations are reshaping IT support 29 May 2025 Discover how rising customer expectations are reshaping IT support – and what your team can do to stay ahead....
What’s New in TOPdesk: our May 2025 updates 26 May 2025 Discover all that's new in TOPdesk: the new SSP Incident card, updated preview for the Task Board, and more....
5 knowledge base KPIs for better self-service (and a healthier IT service desk) 22 May 2025 Improve your knowledge base with 5 knowledge base KPIs that measure impact, deflect tickets, and streamline IT support....
TOPdesk vs Zendesk: which ITSM tool is right for you? 15 May 2025 Unsure about TOPdesk vs Zendesk? Discover the key features and differences of both tools to help you choose the perfect…
ITSM vs ESM: How to know which is right for your organization 08 May 2025 Confused about ITSM vs ESM? Learn the key differences, benefits, and how to choose the right service management approach for…
7 steps for a smooth ITSM implementation for your organization 01 May 2025 Follow our guide to ITSM implementation steps. Learn how to roll out ITSM smoothly, avoid common pitfalls, and boost service…
Shared Services Model Benefits: the key to a more efficient organization 24 April 2025 Discover how adopting a shared services model streamlines operations, reduces costs, and enhances collaboration across business units and IT services....
What’s New in TOPdesk: our updates in April 2025 23 April 2025 Discover all that's new in TOPdesk: Public Knowledge Items, new column settings in Asset Management, and more....
The ITIL framework: Key Components and Benefits Guide 17 April 2025 Learn about the ITIL framework, its components, and top benefits for your ITSM strategy. Start optimizing your service delivery today…
